Shipping policy
Delivery
Standard UK delivery is £4.95 and we aim to dispatch once payment is cleared within 2-5 working days.
If a delivery order is placed after 1 pm on a Friday it will not be dispatched until the following Monday, with the exception of bank holidays.
Please allow up to 10 working days from the date of your purchase for your delivery to arrive. We use either Royal Mail delivery service for most items, however larger orders or items are sent via a courier and may require a signature. If for any unforeseen circumstances your delivery has been delayed, we will keep you informed by email.
Please Note: Standard delivery applies to mainland Great Britain. For Isle of man/ Germany/ Jersey/ Ireland and European countries please request a shipping cost.
Before you submit your order, please ensure the delivery address is correct and includes your postcode as we cannot be liable for any parcels sent to an incorrect address provided by yourselves.
If a signature is required on delivery, please ensure there will be someone at the delivery address give to sign for your parcel. A safe and secure location can be specified but please note that once the parcel has been left in the safe location, we cannot be held responsible for the parcel after this.
Items not received
If you contact us to say that you have not received your order, we will contact the courier in the first instance then may require you to sign a non receipt disclosure before we can resend your order. This can be sent by email or post.
Items damaged in transit
Although every effort is taken to ensure our parcels are well packaged when they leave us, accidents may occur. If this does happen, please contact us within 7 working days of receipt and email us pictures of the damaged item to thegreycorner@outlook.com and we will endeavour to resolve the problem as quickly as possible.
Please check all goods on receipt as any damaged or faulty goods need to be reported within 7 days. Once a delivery has been signed for it is accepted that the order has been received in good condition. Please check large items and items of furniture carefully before signing for them.